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Research Note - Should Captive Sardines Be Compensated? Serving Customers in a Confined Zone.
Rachel R. Chen
Eitan Gerstner
Yinghui (Catherine) Yang
Published in:
Mark. Sci. (2009)
Keyphrases
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customer satisfaction
service providers
customer service
customer behavior
call center
machine learning
service times
marketing strategies
data sets
optimal solution
customer preferences