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Modelling product-service systems: An empirical analysis of requirements from a process-oriented perspective.
Simon Hagen
Thorsten Schoormann
Sven Jannaber
Ralf Knackstedt
Oliver Thomas
Published in:
MKWI (2018)
Keyphrases
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process oriented
service systems
computer supported
web technologies
goal oriented
service oriented
service level
arrival rate
enterprise systems
call center
queueing model
optimal solution