What Emotions Make One or Five Stars? Understanding Ratings of Online Product Reviews by Sentiment Analysis and XAI.
Chaehan SoPublished in: HCI (37) (2020)
Keyphrases
- online product reviews
- sentiment analysis
- opinion mining
- sentiment classification
- product reviews
- online reviews
- text classification
- customer reviews
- rating prediction
- sentence level
- product features
- user ratings
- natural language processing
- text mining
- sentiment lexicon
- cross domain
- user generated
- machine learning
- neural network
- collaborative filtering
- learning algorithm