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Discovering signals of platform failure risks from customer sentiment: the case of online P2P lending.
Qiang Zhang
Xinyu Zhu
J. Leon Zhao
Liang Liang
Published in:
Ind. Manag. Data Syst. (2022)
Keyphrases
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sentiment analysis
real time
online learning
opinion mining
signal processing
online reviews
positive or negative
product reviews
risk analysis
sentiment classification
failure prediction
sentence level
queue length
risk management
case base
decision making
information systems