Critical success factors for change management in business process management.
Juliano IdogawaFlávio Santino BizarriasRicardo CâmaraPublished in: Bus. Process. Manag. J. (2023)
Keyphrases
- change management
- critical success factors
- business process management
- business processes
- business process
- knowledge management
- information systems development
- project management
- information systems
- service oriented
- software development
- enterprise architecture
- service delivery
- customer relationship management
- software reuse
- software engineering
- information technology
- process model
- web services
- m learning
- case study
- systems development
- organizational learning
- business applications
- database
- information exchange
- knowledge sharing
- databases