Self-Service Consulting: Conceiving customer-operated digital IT consulting services.
Dirk WerthPhileas ZimmermannTobias GreffPublished in: AMCIS (2016)
Keyphrases
- customer service
- electronic commerce
- web services
- service providers
- customer support
- life cycle
- end users
- digital television
- service discovery
- service oriented
- potential customers
- service requirements
- digital objects
- service composition
- product information
- marketing strategies
- customer data
- business intelligence
- information goods
- set top box