Gaps within the IS department: barriers to service quality.

Leyland F. Pitt Pierre R. Berthon Nikala Lane

Published in: J. Inf. Technol. (1998)

Keyphrases

service quality
information systems
customer satisfaction
service providers
quality of service
user satisfaction
online shopping
electronic commerce
incident management
call center
competitive advantage
case study
competitive environment
information quality
social networks
databases
job satisfaction
database