Assigning Priorities (or Not) in Service Systems with Nonlinear Waiting Costs.

Huiyin Ouyang Nilay Tanik Argon Serhan Ziya

Published in: Manag. Sci. (2022)

Keyphrases

service systems
web technologies
service oriented
service level
queueing model
total cost
single server
call center
service requests
heavy traffic
enterprise systems
arrival rate
queue length