IT Sourcing Reflections: Lessons for Customers and Suppliers.
Mary C. LacityLeslie P. WillcocksPublished in: Wirtschaftsinf. (2003)
Keyphrases
- customer preferences
- reverse auction
- product information
- customer satisfaction
- supply chain
- decision makers
- lessons learned
- service providers
- preference models
- dual sourcing
- potential customers
- supplier selection
- transaction costs
- marketing strategies
- customer demand
- interactive video
- electronic marketplaces
- production capacity
- customer service
- single server
- special case