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Workflow extraction for service operation using multiple unstructured trouble tickets.
Akio Watanabe
Keisuke Ishibashi
Tsuyoshi Toyono
Tatsuaki Kimura
Keishiro Watanabe
Yoichi Matsuo
Kohei Shiomoto
Published in:
NOMS (2016)
Keyphrases
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service providers
web services
databases
management system
data mining
user interface
information extraction
service oriented
information retrieval
website
database systems
distributed systems
context aware
business processes
information services
service quality