The willingness of e-Government service adoption by business users: The role of offline service quality and trust in technology.
Jooho LeeHyun Joon KimMichael J. AhnPublished in: Gov. Inf. Q. (2011)
Keyphrases
- service quality
- e government
- technology acceptance
- electronic government
- service providers
- technology adoption
- customer satisfaction
- business users
- information quality
- public sector
- public services
- national level
- electronic commerce
- government services
- service delivery
- public administration
- online shopping
- developing countries
- digital government
- quality of service
- information systems
- business intelligence
- user satisfaction
- business process
- case study
- end users
- decision makers
- government agencies
- data mining
- cloud computing
- call center
- factors that influence
- knowledge management
- expert systems
- web services
- public organizations
- business processes
- decision making
- information sharing