Using e-Government to Improve the Quality of Local Authority Services.
Mike HartPeter ByrnePublished in: ECEG (2005)
Keyphrases
- e government
- government services
- service delivery
- public services
- electronic government
- public sector
- service provision
- governmental organizations
- government organizations
- government agencies
- digital government
- inter organizational
- developing countries
- public administration
- service offerings
- government information
- service providers
- government websites
- information sharing
- user friendliness
- federal agencies
- service oriented
- federal government
- information infrastructure
- internet access
- case study
- information and communication technologies
- public organizations
- life cycle
- public institutions
- secure information sharing