Inclusive Electronic Public Service Delivery - A Quantitative Analysis.
Jörg BeckerBjörn NiehavesPhilipp BergenerMichael RäckersPublished in: Electron. Mark. (2008)
Keyphrases
- quantitative analysis
- service delivery
- government information
- e government
- public services
- life cycle
- qualitative analysis
- end to end
- service provision
- public administration
- service management
- qualitative evaluation
- web services
- public sector
- government services
- qualitative and quantitative analysis
- public organizations
- e learning
- government agencies
- mobile technologies
- online services
- language learning
- multimedia