Managing Bad News in Social Media: A Case Study on Domino's Pizza Crisis.
Jaram ParkMeeyoung ChaHoh KimJaeseung JeongPublished in: ICWSM (2012)
Keyphrases
- social media
- crisis management
- user generated content
- case study
- test bed
- social networks
- social networking
- real world events
- news events
- social media data
- news articles
- news media
- social media sites
- early warning
- social context
- online social networks
- big data
- news sources
- decision making
- blog posts
- learning algorithm
- mission critical
- database systems
- video sequences
- decision makers