Motivations for Word-of-Mouth Propagation post-Online Service Failure: Moderating Role of Responsiveness.

Khadija Ali Vakeel Shubhamoy Dey

Published in: AMCIS (2017)

Keyphrases

online services
management system
online learning
web services
customer service
data sets
service oriented
service quality
search engine
information systems
social media
social interaction
service discovery
root cause
online environment
motivational factors