Assessing customer satisfaction in parcel delivery industry: an empirical study among university customers.
Bingguang LiMichael W. RileyChang-tseh HsiehPublished in: Int. J. Serv. Stand. (2004)
Keyphrases
- customer satisfaction
- case study
- service quality
- marketing strategies
- customer service
- user satisfaction
- customer data
- online shopping
- customer reviews
- world wide
- hong kong
- product design
- core competence
- customer support
- customer loyalty
- databases
- customer retention
- internet banking
- information quality
- life cycle
- e learning