Multiserver time window allowance schedules for virtual visits with uncertain time-dependent no-shows and service times.
Xiaoxiao ShenNa LiXiaoqing XiePublished in: Adv. Eng. Informatics (2024)
Keyphrases
- service times
- steady state
- stationary distribution
- priority queue
- queueing networks
- processor sharing
- queue length
- queueing model
- queueing systems
- processor sharing queue
- waiting times
- random variables
- single server
- arrival rate
- service rates
- scheduling problem
- call center
- fluid model
- arrival processes
- single server queue
- traffic intensity
- state dependent
- poisson arrivals
- independent and identically distributed
- decision making
- arrival process
- heavy traffic
- intelligent agents
- markov chain
- np hard