"I'm Here for You": Can Social Chatbots Truly Support Their Users? A Literature Review.
Marloes M. C. van WezelEmmelyn A. J. CroesMarjolijn L. AntheunisPublished in: CONVERSATIONS (2020)
Keyphrases
- literature review
- end users
- social media
- personal preferences
- user generated
- user generated content
- case study
- sensemaking
- social networking sites
- share knowledge
- social relations
- user communities
- virtual communities
- fuzzy theory
- current issues
- public libraries
- social interaction
- social networks
- tag clouds
- collaborative filtering
- recommender systems
- user interface
- social communities
- higher education
- user profiles
- user interaction
- social tagging
- social network sites