Service level and Value to Customer as key business drivers: a case studying a leader truck industry.
Maximiliano CasciniManuela MainiThiago BarroeroPublished in: E-Government, ICT Professionalism and Competences Service Science (2008)
Keyphrases
- service level
- call center
- electronic commerce
- service requirements
- public transportation
- supply chain
- software vendors
- customer behavior
- decision making
- customer service
- business environment
- lead time
- competitive environment
- supply chain management
- financial services
- business process
- total cost
- high tech
- service level agreements
- customer data
- business opportunities
- inventory models
- business processes
- data mining