Designing Service-Centered Web Sites for Public Administrations.
Jean-Loup ChappeletAndré Le GrandPublished in: DEXA Workshop (2000)
Keyphrases
- website
- public administration
- e government
- public services
- web pages
- policy making
- public sector
- service providers
- digital government
- service quality
- service discovery
- real world
- web content
- information technology
- web services
- information integration
- service oriented
- web usage mining
- customer service
- management system
- online stores
- web usability