Electronic Public Service Delivery through Online Kiosks: The User's Perspective.
Ruth AshfordJennifer E. RowleyFrances SlackPublished in: EGOV (2002)
Keyphrases
- service delivery
- online services
- e government
- life cycle
- public services
- service provision
- internet users
- user interaction
- government information
- user preferences
- end to end
- service management
- government agencies
- user experience
- artificial intelligence
- end users
- web services
- distance education
- learning process
- user oriented
- user interface
- metadata
- search engine