The Role of Service Level Agreements in Relational Management of Information Technology Outsourcing: An Empirical Study.
Jahyun GooRajiv KishoreH. Raghav RaoKichan NamPublished in: MIS Q. (2009)
Keyphrases
- information technology
- information systems
- service level agreements
- senior management
- human resource management
- knowledge management
- service providers
- business requirements
- management system
- human capital
- cloud computing
- business process
- service level
- data management
- quality of service
- network management
- decision making
- service oriented
- databases
- case study
- operating system