Text-Based Detection of On-Hold Scripts in Contact Center Calls.

Dmitrii Galimzianov Viacheslav Vyshegorodtsev

Published in: CoRR (2024)

Keyphrases

automatic detection
detection method
false alarms
object detection
detection algorithm
false positives
detection scheme
change detection
oil spill
search engine
vehicle detection
detection accuracy
image search
detection rate
visual features
image classification
multiscale
similarity measure
knowledge base