Business-Driven Design of Infrastructures for IT Services.
Jacques Philippe SauvéAntão MouraFilipe MarquesPublished in: J. Netw. Syst. Manag. (2009)
Keyphrases
- user interface
- cost efficient
- service oriented
- decision making
- design process
- service management
- service delivery
- user experience
- relationship management
- data mining
- management information systems
- business applications
- business process
- business processes
- service providers
- building blocks
- knowledge management
- web services