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Incident Management Optimization through the Reuse of Experiences and Natural Language Processing.
Glauber de Tarso Vieira Bezerra
Vládia Pinheiro
Adriano Bessa Albuquerque
Published in:
QUATIC (2014)
Keyphrases
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natural language processing
incident management
information extraction
natural language
case study
optimization algorithm
text mining
machine learning
optimization problems
context aware
computational linguistics
database
knowledge representation