Citizen Satisfaction With Mandatory E-Government Services: A Conceptual Framework and an Empirical Validation.
Abdullah Ibrahim AlkraijiPublished in: IEEE Access (2020)
Keyphrases
- conceptual framework
- empirical validation
- relationship management
- empirically validated
- e government
- information systems
- social media
- theoretical framework
- agent negotiation
- user satisfaction
- customer relationship management
- government agencies
- business models
- sharing platform
- service quality
- customer satisfaction
- conceptual model
- data mining
- general purpose