When digitalized customers meet digitalized services: A digitalized social cognitive perspective of omnichannel service usage.
Yongqiang SunChaofan YangXiao-Liang ShenNan WangPublished in: Int. J. Inf. Manag. (2020)
Keyphrases
- service providers
- web services
- customer service
- service discovery
- service systems
- service composition
- service oriented
- service quality
- customer satisfaction
- social cognitive
- mobile services
- multimedia
- single server
- customer support
- service requirements
- electronic commerce
- service oriented architecture
- government services
- cloud computing
- end users
- marketing campaigns