Too busy to help: Antecedents and outcomes of interactional justice in web-based service encounters.
Ofir TurelCatherine E. ConnellyPublished in: Int. J. Inf. Manag. (2013)
Keyphrases
- service quality
- service providers
- support systems
- multimedia
- web services
- service discovery
- information systems
- service management
- management system
- information services
- meaning making
- social networks
- socio technical
- web environment
- mobile services
- service composition
- user satisfaction
- information sharing
- electronic commerce
- case study
- metadata
- e learning