Towards Service Engineering: Service Orientation and Business-IT Alignment.
Hong-Mei ChenPublished in: HICSS (2008)
Keyphrases
- service delivery
- service providers
- web services
- telecommunications industry
- data mining
- service oriented
- management system
- real world
- customer satisfaction
- end users
- online services
- enterprise systems
- information systems
- mobile services
- virtual organization
- service composition
- decision making
- service quality
- service oriented architecture
- semantic web services
- information services
- business processes
- e learning
- public services
- context aware
- case study
- mission critical
- mobile devices