An advanced queueing model to analyze appointment-driven service systems.
Stefan CreemersMarc LambrechtPublished in: Comput. Oper. Res. (2009)
Keyphrases
- service systems
- queueing model
- steady state
- arrival rate
- stationary distribution
- service level
- web technologies
- service oriented
- call center
- enterprise systems
- stochastic models
- service times
- markov chain
- heavy traffic
- state dependent
- information systems
- service rates
- single server
- asymptotically optimal
- queueing networks
- rapid development
- np hard
- web services