Working Mechanism and Structure of Customer Services Support System.

Qingguo Wang Shuqin Cai Yuhua Zhou Kaichun Liang

Published in: ICEB (2004)

Keyphrases

customer support
dynamic reconfiguration
end users
service management
customer service
data mining
web services
data centric
social networks
website
service providers
computing environments
information services
service composition
user communities
working environment