Agile Undercover: When Customers Don't Collaborate.
Rashina HodaJames NobleStuart MarshallPublished in: XP (2010)
Keyphrases
- customer satisfaction
- potential customers
- cost efficient
- service providers
- marketing strategies
- customer service
- single server
- customer relationship management
- customer behavior
- share information
- call center
- supply chain management
- development process
- data sets
- inventory level
- life cycle
- software development
- single server queue
- information systems