Voice of the Customers: Mining Online Customer Reviews for Product Feature-based Ranking.
Kunpeng ZhangRamanathan NarayananAlok N. ChoudharyPublished in: WOSN (2010)
Keyphrases
- customer reviews
- customer satisfaction
- product reviews
- online product reviews
- product features
- opinion mining
- online retailers
- sentiment analysis
- service quality
- user satisfaction
- automatically extracting
- real time
- positive or negative
- ranking algorithm
- online stores
- sentiment classification
- web search
- text mining
- data mining
- knowledge discovery
- product information
- search engine