Managing a Customer Following a Target Reverting Policy.

Srinagesh Gavirneni Sridhar R. Tayur

Published in: Manuf. Serv. Oper. Manag. (1999)

Keyphrases

customer service
customer behavior
optimal policy
target tracking
electronic commerce
call center
asymptotically optimal
customer knowledge
genetic algorithm
decision making
dynamic programming
service times
policy making
retail banking