Cutting Corners and Working Overtime: Quality Erosion in the Service Industry.

Rogelio Oliva John D. Sterman

Published in: Manag. Sci. (2001)

Keyphrases

service quality
high quality
higher quality
mathematical morphology
web services
quality assessment
management system
service providers
data quality
service oriented
quality measures
image processing
feature points
service oriented architecture
scale space
morphological operators
world wide