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A web-based what-if scenario analysis tool for performance improvement of IT support organizations.
Claudio Bartolini
Cesare Stefanelli
Davide Targa
Mauro Tortonesi
Published in:
CNSM (2011)
Keyphrases
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analysis tool
knowledge management
user friendly interface
support systems
information systems
real world
data mining
multimedia
user interface
decision making
information technology
semantic web technologies
service management