Beyond Opinion Mining: Summarizing Opinions of Customer Reviews.
Reinald Kim AmplayoArthur BrazinskasYoshi SuharaXiaolan WangBing LiuPublished in: SIGIR (2022)
Keyphrases
- customer reviews
- opinion mining
- online product reviews
- product features
- sentiment analysis
- product reviews
- opinion words
- sentiment classification
- opinion detection
- topic modeling
- public opinion
- customer satisfaction
- online reviews
- text classification
- opinion retrieval
- data mining
- positive or negative
- domain specific