Technological cooperation and product substitution in UK retail banking: the case of customer services.
Davide ConsoliPublished in: Inf. Econ. Policy (2005)
Keyphrases
- decision making
- customer satisfaction
- customer data
- retail banking
- service quality
- customer support
- customer service
- customer requirements
- service providers
- commercial banks
- web services
- data mining
- association rules
- knowledge management
- neural network
- text mining
- rough sets
- decision trees
- call center
- customer behavior