The conceptualization and empirical validation of web site user satisfaction.

Steve Muylle Rudy Moenaert Marc Despontin

Published in: Inf. Manag. (2004)

Keyphrases

user satisfaction
empirical validation
website
empirically validated
information systems
web pages
service quality
web logs
web server
user perceptions
customer satisfaction
structural equation modeling
perceived quality
web users
log files
web usage mining
quality attributes
objective measures