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Towards the Control and Prevention of Waste in IT Service Operation Using Fuzzy Logic: Focus in Incident Management Process.
Wadie Berrahal
Rabia Marghoubi
Zineb El Akkaoui
Published in:
J. Comput. Inf. Technol. (2019)
Keyphrases
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incident management
process control
production processes
normal operation
expert systems
information technology
decision support system
service providers
computing environments