Exploiting context to detect sensitive information in call center conversations.
Tanveer A. FaruquieSumit NegiAnup ChalamallaL. Venkata SubramaniamPublished in: CIKM (2008)
Keyphrases
- sensitive information
- call center
- privacy preserving
- third party
- data privacy
- original data
- private information
- privacy preservation
- service level
- privacy protection
- machine learning
- real time
- medical records
- operational decisions
- privacy preserving data publishing
- confidential information
- queue length
- service quality
- multi agent systems
- cooperative