A computing metaphor approach to customer experience based alliance partner recommendation.
Soe-Tsyr YuanPei-Hung HsiehYu-Chen YehPublished in: Kybernetes (2015)
Keyphrases
- information technology
- collaborative filtering
- multi agent
- user interface
- computational model
- information retrieval
- customer knowledge
- customer service
- recommender systems
- data sets
- electronic commerce
- user experience
- recommendation systems
- customer satisfaction
- case study
- customer demand
- customer behavior
- contextual bandit
- retail banking