Service Quality and Online Games: Moderating effect of Zone of Tolerance.
Chanyoung SeoZixiu GuoPublished in: PACIS (2014)
Keyphrases
- service quality
- online game
- customer satisfaction
- online gaming
- service providers
- technology acceptance
- user satisfaction
- electronic commerce
- quality of service
- online shopping
- multi player
- information quality
- educational games
- competitive advantage
- competitive environment
- computer games
- game based learning
- subjective norm
- incident management
- virtual communities
- information systems
- databases
- real time
- database