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Service Fairness and Customer Satisfaction in Internet Banking: Exploring the Mediating Effects of Trust and Customer Value.
Yu-Qian Zhu
Houn-Gee Chen
Published in:
Internet Res. (2012)
Keyphrases
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customer satisfaction
internet banking
service quality
customer data
customer loyalty
marketing strategies
customer service
service providers
user satisfaction
information systems
electronic commerce
security analysis
social networks
e learning