Do cognitive and affective expressions matter in purchase conversion? A live chat perspective.
Lele KangChuan-Hoo TanJ. Leon ZhaoPublished in: J. Assoc. Inf. Sci. Technol. (2020)
Keyphrases
- affective computing
- cognitive model
- meta cognitive
- cognitive states
- cognitive processes
- viewpoint
- human computer interaction
- information processing
- electronic commerce
- group cognition
- cognitive science
- synchronous communication
- decision making
- cognitive architecture
- mental models
- computer supported collaborative learning
- decision process
- qualitative and quantitative
- computational models
- social interaction
- facial expressions