The Last Mile in an Electronic Commerce Business Model - Service Expectations of Austrian Online Shoppers.
Maria MadlbergerAntje SesterPublished in: ECIS (2005)
Keyphrases
- business models
- electronic commerce
- service quality
- online shopping
- online stores
- online shoppers
- agent mediated
- customer satisfaction
- electronic business
- product information
- agent technology
- business transactions
- online auctions
- databases
- electronic markets
- mobile payment
- end users
- web services
- electronic transactions
- tourism industry
- small and medium sized enterprises
- case study
- life cycle
- competitive advantage
- service providers
- software engineering
- knowledge management
- online retailers