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Investigating Transformer Encoders and Fusion Strategies for Speech Emotion Recognition in Emergency Call Center Conversations.
Théo Deschamps-Berger
Lori Lamel
Laurence Devillers
Published in:
ICMI Companion (2022)
Keyphrases
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call center
fusion strategies
speech emotion recognition
fusion methods
service level
arrival rate
fusion method
fuzzy logic
service quality
decision making
agent technology
queue length
real time
information systems