AliMe KBQA: Question Answering over Structured Knowledge for E-Commerce Customer Service.
Feng-Lin LiWeijia ChenQi HuangYikun GuoPublished in: CCKS (2019)
Keyphrases
- question answering
- customer service
- structured knowledge
- semi structured
- knowledge representation and reasoning
- information extraction
- knowledge base
- electronic commerce
- conceptual graphs
- natural language
- information retrieval
- natural language processing
- natural language questions
- cross language
- structured data
- customer satisfaction
- passage retrieval
- question answering systems
- qa clef
- question classification
- web documents
- logic programming
- syntactic information
- artificial intelligence
- call center
- semantic roles
- incomplete information
- candidate answers
- document retrieval
- knowledge representation
- domain knowledge
- search engine