Virtual Work in Developing Countries: The Case of South African Call centers.
Lynn AdonisSalah KabandaPublished in: SAICSIT (2019)
Keyphrases
- developing countries
- south african
- south africa
- information and communication technologies
- call center
- developed countries
- e government
- distance learning
- rural areas
- digital divide
- information technology
- human resources
- arrival rate
- virtual world
- service level
- virtual environment
- real time
- electronic commerce
- low cost