Using text mining to measure mobile banking service quality.
Byung-Hak LeemSeong-Won EumPublished in: Ind. Manag. Data Syst. (2021)
Keyphrases
- service quality
- text mining
- customer satisfaction
- service providers
- electronic commerce
- information systems
- online shopping
- quality of service
- user satisfaction
- natural language processing
- information extraction
- mobile learning
- job satisfaction
- mobile devices
- competitive advantage
- incident management
- machine learning
- mobile services
- data mining
- real time
- cloud computing
- mobile phone
- end users
- information quality
- database